Updated 30 January 2021
IMPORTANT - These are the current terms of service as stated in both the Services Agreement and Registration Agreement to which you will be required to agree in order to complete a purchase at EmailForward.MX.Terms of Service
Where the content states: “We”, “Us” and “Our” includes Site Arrow Pte. Ltd. or any party acting on Site Arrow Pte. Ltd.’s implicit instructions. “You” and “Your” includes the person purchasing the services or any party acting on the customer’s instructions. “Member” includes the purchaser of services or any party acting on the purchaser’s instructions. “The Registrant” includes the person applying for a domain name or any party acting on the Registrant’s instructions. “The Registry” refers to the relevant domain names Registry. “Server” means the computer server equipment in connection with the provision of the Services. “Web Site” means the area on the Server allocated by Us to You for use by You as a site on the Internet. “TOS” includes this agreement. Site Arrow Pte. Ltd. reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: https://emailforward.mx/terms-of-service. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:
- Domain Name Registration
1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
- Web Site Hosting And Email
2.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and We shall have no liability for any loss or damage to any data stored on the Server.
2.2 You shall effect and maintain adequate insurance coverage in respect of any loss or damage to data stored on the Server.
2.3 You represent, undertake and warrant to Us that You will use the Web Site allocated to You only for lawful purposes. In particular, You represent, warrant and undertake to Us that:
2.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third part; nor will You authorize or permit any other person to do so.
2.3.2 You will not post, link to or transmit:
(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable as determined by Site Arrow Pte. Ltd. in any way.
(b) any material containing a virus or other hostile computer program.
(c) any material which constitutes, or encourages the commission of a criminal offence, or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
2.3.3 You will not send bulk email, whether opt-in or otherwise, from Our network. Nor will You promote a site hosted on Our network using bulk email.
2.3.4 You will not employ programs which consume excessive system resources including, but not limited to, disk, bandwidth, processor cycles and memory. All plans, including those with "unlimited" resources are subject to our Fair Use Policy. We do not host IRC, IRC bots, or other server resource intensive programs.
2.3.5 If You surpass Your allotted disk/bandwidth usage as set forth in Your purchased plan, You agree to purchase the excess in blocks as set forth in Our “plans” section. Such payment to be immediate and non-disputable.
2.4 We reserve the right to remove any material which We deem inappropriate from Your web site without notice.
2.5 You shall keep secure any identification, password and other confidential information relating to Your account and shall notify Us immediately of any known or suspected unauthorized use of Your account or breach of security, including loss, theft, or unauthorized disclosure of Your password or other security information.
2.6 You shall observe the procedures which We may from time to time prescribe and shall make no use of the Server which is detrimental to Our other customers.
2.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.7.1 Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is expressly prohibited. A Member shall not use another site’s mail server to relay mail without the express permission of the site.
2.7.2 It is contrary to Site Arrow Pte. Ltd. policy for Members to use Our servers to effect or participate in any of the following activities:
To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which are off-topic according to the charter or other owner-published FAQ or description of the group or list.
To send mass e-mailings; whether unsolicited, opt-in, or otherwise.
To engage in any of the foregoing activities using the service of another provider, but channeling such activities through a Site Arrow Pte. Ltd. provided server, or using a Site Arrow Pte. Ltd. provided server as a mail drop for responses.
To falsify user information provided to Site Arrow Pte. Ltd. or to other users of the service in connection with use of a Site Arrow Pte. Ltd. service.
2.7.2(a) Consequences of Violation:
When Site Arrow Pte. Ltd. becomes aware of an alleged violation of its Acceptable Use Policy, Site Arrow Pte. Ltd. will initiate an investigation. During the investigation Site Arrow Pte. Ltd. may restrict Member’s access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, Site Arrow Pte. Ltd. may, at its sole discretion, restrict, suspend, or terminate Member’s account and/or pursue other civil remedies. If such violation is a criminal offense, Site Arrow Pte. Ltd. will notify the appropriate law enforcement department of such violation.
2.7.2(b) You shall be held liable for any and all costs incurred by Site Arrow Pte. Ltd. as a result of Your violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations. Site Arrow Pte. Ltd.’s current hourly rate for Postmaster responses to complaints and cleanup of unsolicited commercial mailings and/or unauthorized bulk mailings and/or news server violations is US $100 per hour, with a minimum one (1) hour charge, plus US $1 for each bulk-email or Usenet message sent, plus US $1 per complaint received. Server maintenance fees of $85 per hour.
2.7.3 Site Arrow Pte. Ltd. does not issue service credits for any outages incurred through service disablement resulting from Policy violations.
2.8 Any access to other networks connected to Site Arrow Pte. Ltd. must comply with the rules appropriate for those other networks
2.9 While We will use every reasonable endeavor to ensure the integrity and security of the Server, We do not guarantee that the Server will be free from unauthorized users or hackers and We shall be under no liability for non-receipt or misrouting of email or for any other failure of email.
2.10 You may cancel the Services at any time by logging into Your Dashboard (for verification) and requesting cancellation of services.
- Service Availability
3.1 We shall use Our reasonable endeavors to make available to You at all times the Server and the Services but We shall not, in any event, be liable for interruptions of Service or down-time of the Server.
3.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is expected to last for more than 7 days You will be notified of the reason. As a reseller or sub-client, it is Your responsibility to take care of backup for sites that may be yours or ones under You. We also reserve the right to disallow services/hosting to any client as We feel necessary and hold no liability. Also please note that We do not offer any sort of compensation on Our network uptime guarantee.
3.3 The Services provided to You hereunder and Your account with Us cannot be transferred or used by anyone other than You. No more than one log-in session under any one account may be used at any time by You. If You have multiple accounts, You are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If Your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, We shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.
4.1 All charges payable by You for the Services shall be in accordance with the scale of charges and rates published from time to time by Us on Our web site and shall be due and payable in advance of Our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.
4.2 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If You choose to pay by credit or debit card, You authorize Site Arrow Pte. Ltd. to debit Your account renewal fees from Your card.
4.3 All payments must be in US Dollars.
4.4 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, We shall be entitled forthwith to suspend the provision of Services to You.
5.1 If You fail to pay any sums due to Us as they fall due, We may suspend the Services and/or terminate this Agreement forthwith without notice to You.
5.2 If You break any of these terms and conditions We may suspend the Services and/or terminate this Agreement forthwith without notice to You.
5.3 If You are a company and You go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with Your creditors, We shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to You.
5.4 No refunds will be made for Services suspended in accordance with 5.1, 5.2 and 5.3.
5.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time. In the event of this You will a be entitled pro rata refund based upon the remaining period of membership.
5.6 You may cancel the Services at any time by logging into the Customer Dashboard (for verification) and requesting cancellation of services.
5.7 During the first 30 days of service You are entitled to a full, no questions asked refund excluding as set forth in sections 5.7.1, 5.7.2, and 12.5; as well as exclusions listed in section 2 above. For this refund, You must lodge a support request via our Support System. After the first 30 days of service You will not be entitled to a refund. Domain name registrations, transfers and renweals are not able to be refunded.
5.7.1 You will not be entitled to a refund on these basis if You have previously had an account with Site Arrow Pte. Ltd. under any plan or service.
5.7.2 Allow 30 (thirty) days for refund payments to process. If You have not received refund within this time allotment; please contact us.
5.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
5.9 On termination of this Agreement or suspension of the Services We shall be entitled immediately to block Your Web Site and to remove all data located on it.
6.1 You shall indemnify Us and keep Us indemnified and hold Us harmless from and against any breach by You of these terms of business and any claim brought against Us by a third party resulting from the provision of Services by Us to You and Your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Us in consequences of Your breach or non-observance of this Agreement.
- Limitation Of Liability
7.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to sub clause.
7.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
7.3 Our total aggregate liability to You for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by You in respect of the Services which are the subject of any such claim.
7.4 In any event no claim shall be brought unless You have notified Us of the claim within one year of it arising.
7.5 In no event shall We be liable to You for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.
7.6 You are responsible for monitoring Bandwidth and Disk space usage of Your site. This is easily done from Your Control Panel. If You go over the amount indicated in Your current plan; You will assessed a surcharge as set forth in our pricing structure.
8.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.
9.1 On our site You will find links to all the information to get Your web site up and running. All information pertaining to Your account should have been included in the Welcome Letter You received when We created Your account. If You did not receive a welcome letter email, please contact our Support Team. There are several reasons an email may not reach You; first and foremost is if the domain You have contracted services for is the same domain Your welcome email was sent to.
9.2 The support feature of our service at present time consists of our Support System solving server related problems only.
9.3 Support can only be addressed in English through our Support System.
9.4 All Support requests are to be processed through our Support System. Any other request for support, except as noted in Section 9.5, will be considered a breach of our TOS.
9.5 In the event of a server outage for our support system, You are free to contact us in any manner.
10.1 This Agreement shall be governed by and construed in accordance with Singaporean law. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.
11.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
- Torturous Conduct
12.1 No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
12.2 Any abuse towards any Site Arrow Pte. Ltd. employee will not be tolerated. You are expected to request and respond to support and other issues in a professional manner. When emailing Site Arrow Pte. Ltd. or utilizing the Ticket Desk Support System, refrain from using caps, exclamation points, and other forms of written yelling. Any cursing, yelling, or further intentional disruptive behavior aimed at Site Arrow Pte. Ltd. or it’s employees shall be considered a violation of this TOS.
12.3 Any threat; whether verbally, orally, written, or delivered by second parties directed towards Site Arrow Pte. Ltd. or any of it’s employees, partners, equipment, and concerns shall be construed as a violation of this TOS.
12.4 Any conduct viewed as violating this section shall be considered a violation of this TOS. Site Arrow Pte. Ltd. will be the sole arbitrator in regards to what is deemed a violation.
12.5 No refunds shall be given when the contents of this section necessitates removal of the account.
- Cancellation of Services
13.1 You may cancel the Services at any time by logging into the Customer Dashboard (for verification) and requesting cancellation of services.
- Data Processing Agreement
14.1 Our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms part of these Terms of Service.
- Entire Agreement
15.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, You have not relied on any representation other than those expressly stated in these terms and conditions and You agree that You shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
15.2 Site Arrow Pte. Ltd. reserves the right to amend these TOS at any time.
15.3 It is Your responsibility to check these Terms of Service on occasion for any such amendments.
- Freedom to use these Terms
16.1 You (anyone viewing this page) are free to use these terms as a template for writing Your own. Please have it reviewed by a local attorney to make certain it conforms with Your applicable laws. You will also wish to confirm that the terms You create using this form as a template conform to Your upstream provider.
16.2 Site Arrow Pte. Ltd. releases rights to this document text to the reader, free of encumbrance. Except as noted in this section (16.3).
16.3 In no form can You hold Site Arrow Pte. Ltd. responsible for any and all actions arising out of Your use of these terms as Your own.
16.4 If You choose to use these terms as Your own, this section (16) must remain intact of content; save for our name. You agree to let others use these terms as a guide.
16.5 Our release of this text material in no way assigns rights of any images viewed herein.
Our order process is conducted by our online reseller Bright Market, LLC dba FastSpring. FastSpring is the Merchant of Record for some of our orders. FastSpring provides all customer service inquiries and handles returns.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for some of our orders. Paddle provides all customer service inquiries and handles returns.Acceptable Use Policy
This Acceptable Use policy document, including the following list of prohibited Activities, is an integral part of your Hosting Agreement with EmailForward.MX (Site Arrow Pte. Ltd.). If you engage in any of the activities prohibited by this AUP document, EmailForward.MX may suspend or terminate your account and may result in criminal and civil liability. EmailForward.MX will investigate incidents involving such violations and may involve and will cooperate with law enforcement and our suppliers. if a criminal violation is suspected.
EmailForward.MX’s Acceptable Use policy (the “policy”) is designed to help protect EmailForward.MX, EmailForward.MX customers and the Internet community in general from irresponsible or, in some cases, illegal activities. The policy is a non-exclusive list of the actions prohibited by EmailForward.MX. EmailForward.MX reserves the right to modify the policy at any time, effective upon posting here. Examples of EmailForward.MX system or network security violations include, without limitation, the following:
1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
2. Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through EmailForward.MX servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on EmailForward.MX servers is prohibited. EmailForward.MX accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.
3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by EmailForward.MX customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any EmailForward.MX-hosted domain, or referencing any EmailForward.MX account, is prohibited.
4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
6. Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”).
7. Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any EmailForward.MX customers or end-users by any means or device.
9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the EmailForward.MX network or on another provider’s network.
10. Using EmailForward.MX’s services to interfere with the use of the EmailForward.MX network by other customers or authorized users.
11. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
12. INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF A SITE ARROW PTE. LTD. CUSTOMER OR A CUSTOMER’S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.Customer Responsibility for Customer’s Users
Each EmailForward.MX customer is responsible for the activities of its users and, by accepting service from EmailForward.MX, is agreeing to ensure that its customers/representatives or end-users abide by this policy. Complaints about customers/representatives or end-users of any EmailForward.MX customer will be forwarded to the EmailForward.MX customer’s email address for action. If violations of the EmailForward.MX Acceptable Use Policy occur, EmailForward.MX reserves the right to terminate services with or take action to stop the offending customer from violating EmailForward.MX’s AUP as EmailForward.MX deems appropriate, without notice.Fair Use Policy
When your usage of disk/bandwidth is far outside the usage of a regular individual or small business hosting files related to their own web sites, we will ask you to find an alternative solution for your needs. Examples of excessive and prohibited use include:
- Storing large files and backups is not permitted. These should be stored on a suitable third party service such as Dropbox, Backblaze or Google Drive.
- Sharing your account resources with others, whether for free or for pay (excluding customers who have purchased a designated Reseller Hosting plan)
- Storing large numbers or large sized images, videos or other files. These should be moved to a Content Delivery Network which specialises in hosting these kinds of files.
- Storing pirated content.
- Storing content or media that is not related to an active website.
We reserve the right to remove content stored on our servers that violates any of the terms of this Fair Use Policy, our Acceptable Use Policy or our Terms of Service. We have sole discretion to determine what does and does not constitute a violation of any of our policies.
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