Privacy Policy

Please carefully read this Privacy Policy (the "Policy") which explains how ForwardMX Limited (Company number 16595089, registered office Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE) ("ForwardMX", "we", "us", "our") collects, uses, discloses, retains, and otherwise processes your Personal Data.

"Personal Data" means data about an individual who can be identified directly or indirectly from that data.

By accessing or using our websites and services, you consent to the collection, use, disclosure, storage, and processing of your Personal Data as described in this Policy. If you disagree with any part of this Policy, you must immediately stop using our websites and services.

Information We Collect

We may collect Personal Data when you:

• Access or use our websites or services;
• Register for an account with us;
• Submit forms or enquiries;
• Update account information;
• Correspond with us, including requesting support;
• Subscribe to mailing lists; and/or
• Otherwise provide information to us directly.

Account information collected typically includes your name, email address, street address, password, and phone number.

Use and Disclosure of Personal Data

We use your Personal Data to:

• Provide and customise our services;
• Verify your identity;
• Respond to queries and feedback;
• Process transactions;
• Send administrative, operational, and promotional communications;
• Ensure compliance with applicable laws and regulations;
• Detect and prevent fraud, abuse, or illegal activities; and
• Protect our rights and interests.

We may disclose Personal Data to third-party service providers assisting us, such as payment processors, web hosting services, IT providers, and legal advisors. Disclosure may also occur in case of business transfers, mergers, or to comply with legal obligations.

Withdrawing Consent

You may withdraw consent for us to process your Personal Data at any time by contacting us at the details below. Withdrawal may limit our ability to provide services to you. We aim to process withdrawal requests within 14 days.

Access and Correction

You can request access to or correction of your Personal Data by contacting us at the details provided below. We typically respond within 14 days.

Security

We employ reasonable measures to protect your Personal Data from unauthorized access or disclosure, though no method of electronic storage or transmission is entirely secure.

Retention of Personal Data

We retain Personal Data only as long as necessary for the stated purposes or as required by law. Data no longer required is deleted or anonymised.

International Data Transfers

Your Personal Data may be stored or processed outside your country of residence, including in countries that may have different data protection standards. By using our services, you explicitly consent to such transfers.

Non-Personal Data and Cookies

We use non-personal, anonymised data and cookies to improve service quality, manage user preferences, and monitor website usage trends. You can control cookie settings through your browser.

Changes to this Policy

We may update this Policy periodically without notice. It is your responsibility to review this Policy regularly. Continued use of our services after changes constitutes acceptance of the updated Policy.

Contact Us

For questions or requests related to your Personal Data, please contact us:

Address: ForwardMX Limited, Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: [email protected]

This Privacy Policy is governed by and construed under English law.