Support Policy

Last updated: 21 July 2025

What We Do

EmailForwardMX (a brand owned by ForwardMX Limited) monitors the following services to ensure they operate correctly. If you experience issues, please contact us via our Support System accessible through your account:

  • FTP
  • HTTP/HTTPS (Web Serving)
  • SMTP, POP3, and IMAP
  • Server software
  • Server hardware

What We Don't Do (Your Responsibilities)

EmailForwardMX provides email forwarding and related infrastructure but does not offer general tech support, web design, or debugging of third-party scripts and applications, including WordPress themes or plugins.

You are responsible for:

  • Maintaining backups of your content
  • Registering and renewing domains (unless using our domain services)
  • Domain settings and Name Server changes
  • Email client setup and configuration
  • FTP client setup and configuration
  • Scripts or applications hosted in your account

To maintain quality service for all customers, we strictly enforce this Support Policy. For specialised WordPress support, we recommend engaging a developer.

This policy operates alongside our Service Terms and General Terms, with those terms taking precedence in the event of any conflict or inconsistency.

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